Program Guide
Weeks 1-2
Introductions
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Focus on Functions |
Culture Tip |
| Week 1 |
What is a Language Function?
I'd like a glass of water, please. (Request) |
First and Last Names in Business |
Business Introductions
My name is Dennis Chang. |
Introducing Yourself in Business |
Talking about Education
I studied at Columbia University. |
Finding a Job in the United States |
| Week 2 |
Talking about Job Responsibilities
My main job is to reduce production costs. |
Changing Jobs in the United States |
Talking about Job History
I was an assistant manager at a food processing plant. |
Work and Leisure in the United States |
Asking Personal Questions
How do you like living in Philadelphia? |
Women in the Workforce in the US |
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Functioning in Business
Weeks 3-4
Checking In
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Focus on Functions |
Culture Tip |
| Week 3 |
Making a Hotel Reservation
I'd like to make a reservation, please.
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Hotel Check-in and Check-out |
Confirming Information
What was the price of the room again? |
Complaining about a Problem in a Hotel |
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Confirming a Reservation
I'd like to confirm my reservation on Flight 23.
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Avoiding Problems with Hotel Reservations |
| Week 4 |
Clarifying
I see that you have a room reserved through the 4th.
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Extra Charges in Hotels |
Requesting Politely
I wonder if you could help me with my bags.
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Tipping in Hotels |
Refusing
I'm afraid that isn't possible. |
Credit Cards and Checks |
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Functioning in Business
Weeks 5-6
Making an Appointment
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Focus on Functions |
Culture Tip |
| Week 5 |
Making an Appointment
What time would be convenient?
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Talking to a Phone Receptionist |
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Suggesting
How about 3:00?
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Small Talk on the Telephone |
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Accepting a Suggestion
That sounds good.
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Suggesting a Meeting Time |
| Week 6 |
Negotiating a Meeting Time
Could we make it earlier in the day?
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Rejecting a Suggestion
Suggesting an Alternative |
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Ending a Conversation
I'm looking forward to seeing you.
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Confirming the Time and Place of a Meeting |
Leaving a Message
Could you please ask him to call me back? |
Confirming a Message |
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Functioning in Business
Weeks 7-8
Confirming Plans
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Focus on Functions |
Culture Tip |
| Week 7 |
Making a Restaurant Reservation
I'd like to reserve a table.
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Making and Changing a Restaurant Reservation |
Confirming
Are you still free at 11:00?
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Status in American Business |
Refusing
I'm sorry but Mr. Malone is busy.
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Offices and Status |
| Week 8 |
Offering an Opinion
I think that's a wonderful idea.
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Corporate Structure |
Disagreeing Politely
I understand your reservations, but...
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Disagreeing with the Boss |
Stalling
Let's discuss it tomorrow. |
Corporate Communication |
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Functioning in Business
Weeks 9-10
An Important Introduction
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Focus on Functions |
Culture Tip |
| Week 9 |
Introducing Someone Else
This is our Vice President, Shirley Graham.
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Business Introductions |
Introducing Yourself
I'm Sandra Powers.
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Silence in Business Conversations |
Interrupting
I'm sorry to interrupt.
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Interrupting Politely |
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At the Restaurant |
| Week 10 |
Offering
Would you like to start with some coffee?
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Choice in American Culture |
Confirming Understanding
You mean like a bonus?
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Confirming Understanding |
Conceding a Point
You have a good point. |
Differences of Opinions in a Negotiation |
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Functioning in Business
Weeks 11-12
A Business Lunch
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Focus on Functions |
Culture Tip |
| Week 11 |
Offering
Would anyone like dessert?
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American Business Lunches |
Asking Permission
Do you mind if I smoke?
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Smoking |
Clarifying
Let me clarify that a little.
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Stating Opinions |
| Week 12 |
Promising
I'll have the report ready for you tomorrow.
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Keeping Promises |
Summarizing
To summarize, there are still problems with the delivery date.
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Confirming Understanding |
Showing Appreciation
We really appreciate your business. |
Tipping in American Restaurants |
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Functioning in Business
Week 13
Review
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