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Functioning In Business
Radio English Course

Week 5

Making an Appointment

The Functioning in Business radio course will help you learn American business English through listening to business meetings and discussions and to interviews with American business people.

With your radio host, Elizabeth Moore, you will follow the story of an important business trip. You will listen to conversations which introduce vocabulary and expressions used to conduct business in English. You will also listen to Business Dialogs which present many kinds of business situations.

Our business and culture expert, Gary Engleton, will offer Culture Tips about American business culture. Gary will also focus on important language functions used in business and social situations.

Back to Week Four

Conversation: Mr. Blake calls Mr. Epstein

This week on Functioning in Business, Charles Blake of International Robotics calls Advanced Technologies to make an appointment to meet with Mike Epstein.

Advanced Technologies manufactures electronic components, such as computer chips. Mr. Blake wants to sell his company's industrial robots to Advanced Technologies.

Receptionist: Advanced Technologies. May I help you?
Mr. Blake: I'd like to speak with Mike Epstein, please.
  Yes, this is Charles Blake from International Robotics.
Receptionist: Just a minute and I'll put you through...
  (Mr. Epstein's office)
Mr. Epstein: Epstein...
Receptionist: Mr. Epstein, I have a Mr. Blake from International Robotics on the line.
Mr. Epstein: Okay, thanks...
  Mr. Blake!
Mr. Blake: Hello Mr. Epstein. How are you?
Mr. Epstein: I'm fine, thanks. How are you?
Mr. Blake: Great.
Mr. Epstein: How was your trip?
Mr. Blake: I had a nice flight, and it was on time.

Culture Tip: Small Talk

"In a business conversation, should you immediately begin talking about business?"

In business conversations, we rarely go directly to the main topic. Before talking about business, we usually talk about a friendly topic. Talking about friendly topics is called "small talk."

For example, when Mr. Epstein talks with Mr. Blake, he first asks Mr. Blake about his flight. It gives the conversation a friendly start.

Common small talk topics are weather, hobbies, and travel. These topics are usually very comfortable. But you should avoid talking about very personal topics.

If you have questions about American business and culture, write to gary@dyned.com.

Business Dialog: Making an Appointment

A young businessman is calling to make an appointment with the production manager of another company.

Listen to the dialog. Fill in the missing words.

Mr. Harmon: Bob Harmon...
Henry: Hello, Mr. Harmon.
This is Henry Michaels...
Of Stetson Industries.
Mr. Harmon: Oh, hello, Henry.
What can I do for you?
Henry: I was wondering if we could                   sometime this week.
I'd like to discuss our delivery schedule.
Mr. Harmon: Well, let's see.
I'm busy the                   of the week.
But I'm free on Thursday afternoon.
How does that sound?
Henry: That's good for me.
What time?
Mr. Harmon:                   3:00?
At my office.
Henry: That's great.

Missing words from last week's Business Dialog: may I, Actually, believe, Can I.

Language Function: Suggestions

Functioning in Business will teach you about how to use English in business and social situations.

This week's lessons focus on Suggestions. Here are some examples:

Elizabeth: When would be convenient?
Larry: Could we meet tomorrow?
Elizabeth: Yes, that's possible.
What time would be convenient?
Larry: How about 2:30?
Elizabeth: Fine.

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About this Course

The Functioning in Business radio course is based on DynEd's Functioning in Business courseware and the Functioning in Business textbook, by P. Lance Knowles and Francis Bailey, published by Longman.

For more information about DynEd courseware, contact sales@dyned.com.

If you have any questions or comments,write to elizabeth@dyned.com.

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